Your travel has been booked based on the following terms and conditions. The enclosed ticket(s) ("voucher(s)") have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. It is important that you read the relevant & corresponding brochure for each of your bookings in order to understand all applicable terms & conditions. If you require additional information to that contained in the brochure then we recommend that you contact the Service Provider for further clarification.
Your responsibilities considering BOOKING CONFIRMATIONS
You must book your travel dates in advance with the individual Service Provider as per the details provided on your voucher.
Tickets with booked dates:
It is your responsibility to ensure you redeem your tickets on the dates booked.
If you wish to change these dates you must organize it with the Service Provider directly, with adequate notice.
You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher.
If applicable, dietary requirements should also be confirmed at this time.
CANCELLATIONS and REFUNDS
Credit card fees and fees paid to us for accommodation and luggage storage are not transferable or refundable. If you cancel your travel, you must pay us a fee of 20% of the value of the travel that was booked on your behalf and canceled ("Cancellation Fee"). Besides, if a Service Provider charges us for the canceled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is, therefore, possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings).
The Cancellation Fee will apply in all cases where a tour can run. For example, if you are unable to reach a tour due to an "act of God" (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. Herefore we strongly advise that you take out travel insurance with cancelation insurance as well.
If a tour or other travel service is canceled by the Service Provider, we will refund you the amount paid for the tour or other travel services less a 10% administration fee ("Admin Fee").
The 10% Admin Fee does not apply to:
Dive Courses where you fail a Dive Medical test
Franz Josef Heli & hike canceled by the Service Provider within 3 days of booking due to weather.
For these activities, a full refund will apply.
Flight & bus bookings will, in all cases, incur a 100% cancellation fee. Where a refund or other payment applies, you may choose to transfer the whole cost of the tour (less any operator cancellation charges) to another tour. However, we may charge you a transfer fee of $30. Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume.
If you purchased an ‘open dated’ ticket with us, and you wish to change to a different product for any reason (i.e. you booked a Whitsundays boat but now you want to change it to a different boat, or you are too late with booking it in on a date and now there is no more availability on your preferred dates) we can change this for you free of charge, but if you change the booking to a less expensive booking we will not be able to refund you the difference in price.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travelers take out travel insurance. It is your responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We advise that you take out insurance which includes cancelation insurance in case your flight is delayed or your bus is unable to depart/is very much delayed and you miss your tour, that you can claim this on your insurance as well. We recommend that you source travel insurance with a low excess payment, to make claiming on canceled tours worthwhile.
We endeavor to package tours that will meet your expectations. However, we take no responsibility for any matters that arise concerning or during individual tours or arrangements with individual Service Provider. We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
We endeavor to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until you pay for the travel in full.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.PASSPORT & VISAS
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. Transfers between tours may incur a $30 administration fee.